United Airlines Kicks Couple Off Plane En Route to Their Wedding
It’s been a bad week for United Airlines. After a video of a passenger being violently removed from a plane by police went viral, you’d think the airline would be trying to stay out of the headlines.
In the latest passenger-PR nightmare, a couple flying United to their destination wedding in Costa Rica were booted from their plane on Saturday. Michael Hohl and Amber Maxwell were traveling with family and friends when confusion over seating landed them back in the terminal.
上周六又有一对乘客遭遇噩梦，他们在搭乘飞往结婚目的地哥斯达黎加的飞机飞机上被赶出仓位，Michael Hohl 和 Amber Maxwell是在和家人亲友同行，最终因为座位混乱被要求下飞机。
The wedding, planned for Thursday, will still happen but the couple are — quite understandably — not happy with how United handled the situation. “We thought not a big deal, it’s not like we are trying to jump up into a first-class seat,” Hohl told News13, an ABC affiliate.“We were simply in an economy row a few rows above our economy seat.”
计划于周四举行的婚礼照常进行，可想而知，新人对美联航处理此事的方式很不满意。“我们觉得这并非什么大事，我们并未试图进入头等舱”， Hohl 对 News13说，“我们只是在自己经济舱的座位前面几排的经济舱里”。
The couple had flown into Houston, Tex., from Salt Lake City, Utah. After a layover at George Bush Intercontinental airport they boarded United flight 1737 bound for Liberia, Costa Rica. When they went to sit down they found a man stretched out and sleeping in their row.
According to the couple they jumped up a few rows on the mostly empty plane and didn’t think much of it. When a flight attendant asked them why they weren’t in their assigned seats the trouble started.
The airline and the couple have two different versions of events. According to the couple they tried to explain there was someone sleeping in their assigned seats. Even after they complied with the flight crew and woke the sleeping man an air marshal approached them and told them they had to get off the plane.
United Airlines in a statement said: “We’re disappointed anytime a customer has an experience that doesn’t measure up to their expectations. These passengers repeatedly attempted to sit in upgraded seating which they did not purchase and they would not follow crew instructions to return to their assigned seats. We’ve been in touch with them and have rebooked them on flights tomorrow.”
Hohl and Maxwell deny they were being disorderly. “I think customer service and the airlines has gone real downhill,” said Hohl. “The way United Airlines handled this was really absurd.”
Hohl 和 Maxwell否认他们情绪暴躁，“我觉得美联航的航班服务质量下降许多，” Hohl说，“美联航如此处置显得真的很荒谬。”
The stepfather of the bride to be, Michael Gallagher, told KUTV 2News Utah in an interview: “Truthfully we all worried that maybe something would happen in Costa Rica and we were willing to deal with that, never in our wildest dreams did we think United was going to screw it up in Houston, Texas.”
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